Welcome to the Albert Fashion Ltd Help Centre. Transparency and security are the foundations of our service. Below you will find detailed information regarding our operations at AlbertFashion.net.
💳 PAYMENTS & SECURITY
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment gateway, Stripe.
Is my payment information secure? Absolutely. Albert Fashion Ltd utilizes Stripe’s industry-leading PCI-DSS Level 1 compliant infrastructure.
Tokenization: Your sensitive card data is encrypted and “tokenized” at the point of entry.
No Data Storage: We never see, store, or have access to your full credit card number or CVC on our servers.
3D Secure: We support advanced authentication protocols to protect cardholders from unauthorized transactions.
What will I see on my bank statement? Transactions will appear on your statement as “ALBERT FASHION LTD”. We recommend keeping your order confirmation email for easy reconciliation.
📦 SHIPPING & FULFILMENT
Where does my order ship from? Every order is quality-checked and dispatched directly from our UK-based operations hub:
Albert Fashion Ltd
Flat 3, 37 Beaufort Street, Brynmawr, NP23 4AB, United Kingdom.
How long does delivery take?
Order Processing: 1-2 business days.
UK Shipping: 3-5 business days via tracked service.
International Shipping: 7-14 business days depending on the destination.
Will I receive a tracking number? Yes. Once your package is dispatched from our Brynmawr facility, you will receive an automated email containing a Tracking ID and a link to the courier’s portal.
🔄 RETURNS & REFUNDS
What is your return policy? We offer a 30-day return policy for items in their original, unworn condition with all security tags attached. Please refer to our [Returns & Exchanges] page for full details.
How long does a refund take? Once we receive and inspect your return at our Brynmawr hub:
Approval: We issue the refund instruction via Stripe immediately.
Settlement: Per international banking standards, the funds typically reflect on your original payment method within 5-10 business days.
👗 PRODUCT & SIZING
How do I know which size to buy? We provide a comprehensive Size Guide on every product page. Our garments follow standard UK sizing. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are the items in stock? Yes. All items listed as “Available” on AlbertFashion.net are physically present in our UK inventory. We do not engage in dropshipping, ensuring we have total control over product quality.
📞 CONTACT & SUPPORT
How can I contact a real person? Our support team is based in Brynmawr and is available Monday to Friday, 9:00 AM – 5:00 PM GMT.
